Attached is our Service Level Agreement Terms and Conditions that should be read in conjunction with our Stillwaters Approval SLA document confirming the appointment of our services:
We also attach a Referral Process document to assist you in understanding the process should you be looking at a tribunal case. Every effort is made to avoid your case being taken to a tribunal. However should this not be possible, every effort is made to secure a successful outcome in as many cases as possible.
Since October 2013 to July 2018 and 78 cases having been appealed through the tribunal process:
44 were won prior to the tribunal hearing
32 were won after the tribunal hearing had been held
2 have been lost